FAQs for Parents

What separates Teddy Bear Portraits from other children's photography companies?

  • Outstanding quality of portraits
  • Easy composite fundraising program
  • Premier customer service start to finish
  • Professional photographers specifically trained to work with pre-school age children
  • Variety of poses, expressions and package styles

Are there any sitting fees or pre-payment required?

There is absolutely no cost involved to the center. This is a service you are providing for the parents and center. In fact, the parents are under no obligation to purchase, nor is there any pre-payment required.

How long does it take to get the portraits?

Generally within two to three weeks after the photography session.

What should the children wear for his/her photograph?

Have the children dress in their favorite colorful outfit.

What do your portraits cost?

We offer packages to fit any budget. Parents have the freedom to select as many sheets as they wish with no obligation to purchase. Your Portrait Consultant will have our current pricing available on Portrait Selection Day.

What forms of payment do you accept?

We accept CASH, CHECK, MONEY ORDERS, VISA, MASTERCARD, DISCOVER and AMERICAN EXPRESS on portrait day.

What is your 100% Lifetime Guarantee?

Our portraits are guaranteed not to fade or discolor. Should any of this occur, the affected portraits will be replaced without charge to the original purchaser. Additionally, in the event a natural disaster occurs, your affected portraits will be reprinted free of charge.

Do you do family portraits?

We can photograph any family member who is present during our time at the center.

How do I receive my digital images?

– If you purchased digital images during the sales event, you will receive a package containing an access code that can be entered at shop.teddybearportraits.com. This code may take up to 48 hours to activate once this package is received at the school.

– Once your online gallery is activated, you will be prompted to enter an email address to access your images. At that time the digital images will be emailed to the email address you provided.

How do I order Online?

To order online visit shop.teddybearportraits.com. Use the access code provided in the package delivered to the school. In order to take advantage of the promotional pricing, parents must attend the sales event at the school.

When should I expect my diplomas to arrive?

If your session included graduation poses you can expect delivery of your diplomas within two weeks of receiving your finished portrait packages.

When will I receive my complimentary framed composite?

You will be contacted by Teddy Bear Portraits within three weeks of receiving your finished portraits. Once you are contacted, you can preview and approve your complimentary composite. Upon approval, the composite will be shipped within two weeks. Please remember we cannot print composites until we have an approved proof.