FAQs for Parents

What separates Teddy Bear Portraits from other children's photography companies?

  • Outstanding quality of portraits
  • Easy composite fundraising program
  • Premier customer service start to finish
  • Professional photographers specifically trained to work with pre-school age children
  • Variety of poses, expressions and package styles

Are there any sitting fees or pre-payment required?

There is absolutely no cost involved for parents or the center. In fact, parents are under no obligation to purchase, nor is there any pre-payment required.

When will I receive my portraits?

Generally within 2-3 weeks after the photography session.

What should children wear on Portrait Day?

Have children dress in their favorite colorful outfit.

How much are your portraits?

We offer packages to fit any budget. Parents have the freedom to images the Same Day with no obligation to purchase. Your portrait consultant will have our current pricing available on Portrait Day during the Portrait Sales Event.

What forms of payment do you accept?

We accept cash, check, money orders, Visa, MasterCard, Discover and American Express on Portrait Day.

What is your 100% Lifetime Guarantee?

Our portraits are guaranteed not to fade or discolor. Should any of these occur, the affected portraits will be replaced without charge to the original purchaser. Additionally, in the event a natural disaster occurs, your affected portraits will be reprinted free of charge.

Do you offer family portraits?

We can photograph any family member who is present during our time at the center.

How do I receive my digital images?

– If you purchased digital images during the Portrait Sales Event, you will receive a package containing an access code that can be entered at shop.teddybearportraits.com. This code may take up to 48 hours to activate once this package is received at the school.

– Once your online gallery is activated, you will be able to download your digital images at shop.teddybearportraits.com by entering your access code. You will also receive an email with a link to download your images.

How do I order online?

To order online visit shop.teddybearportraits.com. Use the access code provided in the package delivered to the school. In order to take advantage of the promotional pricing, parents must attend the Portrait Sales Event at the school.

What is your refund policy?

Teddy Bear Portraits does not offer refunds on previewed photo orders. Once an order and payment is submitted, portraits are non-refundable as they are processed when the order is placed. By completing an order, you are agreeing to this policy.