Don and Donna Austin have mastered quality school pictures for Teddy Bear Portraits for the past two decades. Don joined Teddy Bear Portraits back in 1997. He has worked most facets of the field, from scheduling Portrait Days as an account representative, capturing memories as a photographer, helping parents select portraits as a portrait consultant to managing them all as a territory sales manager. In December 2014, his wife Donna was recruited as an account representative for the Knoxville, Chattanooga, and surrounding areas in Tennessee. Since then, they have teamed up to create a very successful business.
Donna worked as a bookkeeper for most her career and was desiring something a little different. It just so happened the local rep retired after 15 years so she jumped on the opportunity. Donna shares, “We’ve been so blessed to work side-by-side for the past couple years.” Don adds “What a wonderful, thoughtful and ambitious professional she is, and I’m truly grateful to call her my wife and partner.”
Don and Donna love their roles with Teddy Bear Portraits. They enjoy traveling through the Tennessee Valley, visiting with their directors and servicing their centers. Don mentions “One thing that has been key for us, is the company’s commitment to long term customer satisfaction.”
He continues, “After hearing the negative comments aimed at our competitors for years, it has been refreshing to know that our customers are taken care of. Taking advantage of technology is one thing, for sure, that sets us apart, whether in the photography and editing department or in marketing.”
Donna continues, “But most gratifying is the thrill of contributing to creating memories that last for a lifetime for families. Witnessing the joy of countless parents is priceless.”
Both mentioned their goal, since the very beginning, was to give their best each and every day.
Don continues, “It’s amazing how going the extra mile has paid back in so many ways, and we’re not talking about just monetarily. Being invited back to each center time and time again, at a high percentage rate has been our greatest reward.” Here’s to Don and Donna Austin and another twenty years!